Refund Policy
TERMS OF ENGAGEMENT
By paying AMZHIVE, and getting into a working relationship with them you are hereby agreeing to our terms of services listed below.
SERVICE LEVEL AGREEMENT
AMZHIVE, offers a 100% Satisfaction with its services. AMZHIVE, will continue to work with you providing you with work till you are satisfied or the project is completed.
- Our unlimited revisions policy is to make sure that you are 100% satisfied.
- We do not stop our revisions until you are completely satisfied with your design
100% MONEY BACK GUARANTEE
AMZHIVE, offers a 100% Money Back Guarantee on all its design services. Customers can claim 100% of their money paid for the service back under the following circumstance:
- If you are unsatisfied with the initial designs of the website or graphical assets. You can request a 100% refund on your project.
REFUND POLICY
AMZHIVE, offers a 100% Refund on all its design services, however it is not an unconditional 100% refund and certain conditions still apply.
The Refund Policy will be Void if;
- The primary design concept (for any service) has been approved.
- You have demanded revisions beyond the initial design concepts (logo or website).
- The designs (logo or website) have been finalized.
- The website has been designed, developed and deployed live.
- The company has not been contacted for more than 2 weeks without notice.
- If the project is placed on hold upon customer request, the refund will be voided.
- Company’s policies, or policy, have been violated.
- Other companies or designers have been approached for the same project.
- The creative brief is lacking in required information from the client end.
- A complete design change has been demanded and provided.
- The business is closing or changing name or business.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service provided will not be subject to refund under any circumstances.
- Once a client has accepted multiple sets of revisions (for any service), refund will not be applicable.
- Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package.
Examples of such services are as follows:
- Website & Emails Hosting Services.
- Website SSL Certificates
- Website Domain Purchase.
- Website Maintenance Plans.
- Website SEO Plans.
- Social Media Marketing
- Google AdWords Campaigns
For services that are not covered under the 100% refund policy in case of dissatisfaction AMZHIVE, management after review of the project may choose to offer a partial refund to the client.
CLAIM YOUR REFUND
To claim your refund, please follow any of the following steps:
- All payments made to AMZHIVE for its services shall be processed by its designated payment processor, TECHVIO, LLC. In the event that a refund is requested, claims must be submitted in writing to AMZHIVE within 30 days of the original payment date. Refunds will be processed by TECHVIO, LLC.
- Dialing our number +1 (206) 704-6094 and speak with your respective Project Manager to initiate a refund.
- Sending an Email to your Project Manager to initiate a refund.
- If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
- The client may be entitled to claim 50% of the refund after discussion with their Project Manager.
- Please be advised that 35% administration charges will be applicable on all orders canceled within 24 hours, if they are not initiated. Furthermore, the refund policy will be void in case there’s a change of mind.
- Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for any number of reasons will be subjected to a 35% cancellation administrative fee.
- The refund approval will be at discretion of AMZHIVE, Management.
- Management’s decision on the matter will be final.
As soon as we receive your refund request, we will respond to it at our earliest. Once the required analysis is completed we will initiate the process according to our refund policy stated above. The refund will be issued to the original payment method used to make the purchase.
To cancel a project prior to project initiation due to reason unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will result in receiving a service fee charge if a cancellation is requested after the initial 24 hours.
After you have received your refund, you will not have any rights to any designs submitted by AMZHIVE, unless mutually agreed with by the company and the customer through written agreement.
Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and the terms and conditions of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
QUALITY ASSURANCE POLICY
AMZHIVE, will do its best to meet your requirements and our designers do their best to fulfill your expectations. We believe in providing the best designs and each of our designs is well researched and well crafted.
DELIVERY POLICY
- The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
- The turnaround time will be according to the package, the minimum time required is 5 business days.
Contact Us
If you have any questions about this Privacy Policy, please contact us via email or phone.
Email: support@amzhive.com
